BadDad 0 Posted June 24, 2000 I recenly dowloaded an eval of NAV2000, tried it, liked it, bought it online from the Symantec site. I made a backup copy of the license file I was sent and the software that I downloaded. Two days ago, I decided to rebuild my PC with a newer, larger hard disk and now I want to put NAV2000 on this new drive--problem is, each time I try, I receive a pop-up message that my evaluation period has ended...where, pray tell, do I put this so called "license" file so that the software is aware that it is no longer an eval copy? Symantec's tech support bites! Share this post Link to post
DeadCats 0 Posted June 24, 2000 I had the same problem a few weeks ago. I found their tech support to be good. What I had to do was to go back to the webpage where I had purchased the software (hopefully you kept a copy of the email Symantec Store sent you), reinstall the ZL-whatever to the desktop, then re-download the evaluation edition. Then reinstall it, and run the ZL-whatever. After that, you'll have a fully-functioning, non-crippled NAV 2000. If you didn't keep the email they sent you, have their tech support remail you the URL. Kind of a ****ty way of doing things, IMHO. You'd think they'd actually let you download a non-crippled version, since you've bought and paid for it. Share this post Link to post
BadDad 0 Posted June 25, 2000 Thanks, unfortunately, that didn't work either. I managed to get Symantec customer support on the phone and we went through the same process yet again to no avail. Now, its being escalated to a "Sr. Level" engineer--I had to laugh! At any rate, I agree that they should allow you to download a licensed copy for all the BS that you must go through to install a $39.00 piece of software. Share this post Link to post
DosFreak 2 Posted June 25, 2000 Since you've already bought and paid for it you should be guilt free for burning a copy. Share this post Link to post
BadDad 0 Posted June 25, 2000 Finally, Symantec managed to send me a "How To" that actually worked (nice that they included URLs). I had to completely uninstall my copy of NAV2000; download a new copy; install it; point to my license file and "voila"!. Thank the electronic gods that I have DSL or, this might have really p****d me off. Share this post Link to post
