at fist, both worked. then the dvd reading and writting stopped. next the cd reading and writting stopped. i tried technical support but that messed it up even more. they told me to uninstall it, then disconnect it from my computer after shutting down. reconnecting it, then reinstalling it. the only problem is now the computer cant even find the drive, even in the boot menue. anyone know how i can manually reinstall hardware not found by the computer?