Richie2066

I hope this will help someone; I bought a WD Essential 500 GB external hard drive and when I plugged it in I got the message “USB device not recognized”. After about 2 hours of fooling with this thing I pick it up to look at it and it started working, come to find out where the USB plugs in to the back of the hard drive has a loose connection, I laid it on its side and it worked perfectly.