Vista - HP Laptop DVD RW won't burn cds

[Kain Bloodstone 0]

I'm trying to use my HP Recovery software to burn a set of factory setting recovery cds. But when I run the utility it tells me that the computer does not support burning of cds.

 

Everything in the device manager checks out, and the Windows Explorer (my computer) shows that I have a DVD-RW Rom drive, it also supports Lightscribe.

 

Is it possible to uninstall the IDE Controller to fix this?

Will the IDE Controller auto install again on the reboot?

 

What should I do?

[danleff 0]

Are you trying to use CD-RW disks or CD-R disks for the recovery disks?

 

I have read that CD-RW disks are not supported using this recovery tool - you must use CD-R disks. See here

[Kain Bloodstone 0]

The problem I'm getting happens BEFORE it asks for the discs.

I click on the Create Recovery Disc option in the Advanced Tab, and click next. The very next thing that happens is a pop window; ERROR: The computer you are using does not support the burning of CDs.

 

I'm not sure if this will have anything to do with the problem, but a few weeks ago, the computer stoped seeing my ROM drive altogether, and I had to use a REG fix to make the computer see it again.

 

Could anything like that be causing my issue?

Also, will deleting the IDE Controller allow for the cd-rom to reinstall itself?? I don't wanna delete the IDE controller until I'm sure it will auto re-install..

[danleff 0]

What model laptop is this?

 

What was the registry fix that you applied? Was it an HP recommended fix, say from the website?

[Kain Bloodstone 0]

Details, details lol...

Sorry, I'm usually pretty good bout this but it slipped me.

 

Lappy Specs:

HP Pavilion DV2000

AMD Turion 64x2 1.6ghz

2gig RAM (upgraded from 1 gig, had to have the extra gig)

32-Bit Windows Vista Home Premium (with Aero)

 

Registry Fix that I used:

Method 1: Remove the registry entry

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Note If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys.

1. Click Start, and then click Run.

2. In the Open box, type regedit, and then click OK.

3. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}

4. On the File menu, click Export.

5. In the File name box, type savedkey, and then click Save.

6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

 

Note If this data type is missing, go to Method 2.

7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

8. Quit Registry Editor, and then restart the computer.

 

Source: http://support.microsoft.com/kb/320553

 

NOTE: I did not try method 2... I might give it a shot after this post...then again maybe not.

 

*sigh* No, I didn't check the HP site to see if it was recommended, I assumed M$ would know whats up. That could be stupid on my part means how they still can't fix the USB thingy I have an 8 page thread about, ha.

 

I'm thinking about trying to remove the cd-rom drive from device manager and letting it re-install. That might hopefully fix this too, but for now, I'll await your reply

 

EDIT: And For the Record, I would have no problem with reverting back to factory settings except that I can't burn my initial Recovery Discs due to this problem =/

[danleff 0]

Perhaps try the Checking Your Notebook PC Using the HP System Health Scan in Windows XP first?

 

If the scan leads you there, then Locating HP Software, Driver and BIOS Updates in Windows XP.

 

In terms of the device manager, what does it tell you about the DVD drive? If there is a ? for the device, then try method 2, but only for the DVD drive, not any other IDE devices.

[Kain Bloodstone 0]

Device Manager says:

 

Slimtype DVD A DS8AZH ATA Device

Status: Working Properly

Device Type: DVD/CD-ROM Drives

Location: Location 0 (Channel 1, Target 0, Lun 0)

 

Driver Tab:

Driver Proider: Microsoft

Driver Date: 6/21/2006

Driver Version: 6.0.6000.16386

Digital Signer: Microsoft Windows

 

There is not a "?" next to it in device manager, but it makes no reference in device manager that it is a burner either.

 

I'll go ahead and try the scan thingy and let ya know what I come up with.

 

Also, I have the registry backup from before I modified the registry.

 

Reverting will probably come up with loss of ROM drive again. Is it wise to go ahead and revert to the old registry and try starting over again from scratch?

[Kain Bloodstone 0]

UPDATE:

 

I ran the HP scan, and it came up with nothing.

 

I also went ahead and uninstalled the Drive from device manager and let it reinstall.

 

Still HP Recovery won't burn the discs.

 

Then, I decided to check the hardware, so I used the Vista File Explorer to burn a test cd (to see if it would work), IT DID! I was able to burn files to the cd using other methods. Only thing left to do now is call HP Support and find out why their program isn't recognizing my OPERATIONAL burner lol.

 

I'll get back to you when I get something.

 

Thanks for the help.

[Kain Bloodstone 0]

RESOLVED!

 

I contacted HP Support and explained my problem to them. They replied extremely quick (gotta love HP, #1 in customer support) and told me, based on my information, it is likely the recovery partition is corrupt. They're sending me a Recovery Disc Set! Thank you for the help danleff.

 

Just for Zen, heres the reply letter.

 

Dear Logan,

 

Thank you for contacting HP Total Care.

 

>From your e-mail, I understand that you are unable to create recovery

discs on notebook. Let me assist you in this issue.

 

I would like to inform you that the issue could be due to corrupted

recovery partition on notebook. However, we will send you the recovery

discs for free of cost for future use.

 

Please complete the information below so we can process your request for

the recovery kit for your notebook:

 

[beamingdata 0]

Hello All...

 

I am a CSE for Beaming DATA Corp. We bought some HP

 

Pavilion dv2000 laptops. There has been some problems with

 

the dvd drive in them.

 

the DVD drive is called

slimtype DVD A DS8AZH ATA

 

A really good drive on an XP machine. It seems there may be an

 

exploit somewhere in the HP updater. When we update the

 

driver the drive dies.

 

Here is the fix:

 

Run your update or whatever changes you need to make to your

 

system. Go to the device manager in the control panel and

 

disable the DVD drive.

 

You will have to work in the registry because someone is

 

deliberatly changing the registry and this causes the drive to quit

 

working.

 

=== Backing Up Registry and Registry Key ===

 

CAUTION: The registry contains critical information and a

registry backup is essential. An incorrect registry

entry may cause serious system problems or prevent the

computer from starting. You will not be warned of any

incorrect registry entries. If the registry is not

backed up, the only way to recover the system is to

reinstall the operating system. Do not double-click the

Backup.reg file on the desktop unless you intend to undo

the changes you are making to the registry.

 

1. Click Start and type regedit in the text box.

 

2. Click "File" in the menu.

 

3. Click "Export" from the drop-down menu.

 

4. Click the down arrow beside "Save In" and select Local Disk

 

(C.

 

5. Type Backup.reg in the File Name field.

 

6. Click Save.

 

=== Deleting UpperFilter and LowerFilter Registry Keys ===

 

1. Click Start and click Run.

 

2. In the Open box, type regedit and click OK.

 

3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.

 

4. Click the plus (+) sign beside System.

 

5. Click the plus (+) sign beside Current Control Set.

 

6. Click the plus (+) sign beside Control.

 

7. Click the plus (+) sign beside Class.

 

8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key

 

and click it.

 

9. On the File menu, click Export.

 

10. In the File name box, type savedkey and click Save. It is

 

better

to save the "savedkey" to the desktop.

 

11. Click the REG_MULTI_SZ data type UpperFilters (found in

 

right

window pane) and then click Delete on the Edit menu.

 

12. When you are prompted to confirm the deletion, click Yes.

 

NOTE: If this data type is missing, continue to the next

method.

 

13. Click the REG_MULTI_SZ data type LowerFilters (found in

 

right

window pane) and click Delete on the Edit menu.

 

14. When you are prompted to confirm the deletion, click Yes.

 

15. Quit the Registry Editor and restart the computer.

 

The CD-ROM drive, DVD-ROM drive, or CD-ROM R/W drive

 

should now appear

in the My Computer window.

 

CD/DVD drivers reinstall:

 

1. Select Computer and click on Manage.

 

This will prompt you with a User Account Control Window.

 

2. Click on Continue.

 

This will open Device Manager.

 

3. Click the "+" sign next to CD/DVD Drive.

 

4. Click the first device listed under CD/DVD drive to highlight it.

 

5. Click uninstall to remove the CD/DVD device driver.

 

6. Click OK for confirmation.

 

Restart the computer by powering it completely OFF.

This is very important because the laptops will hibernate or not

 

load the corrections in the registry until the machine is powered

 

down.

 

This fix will workwith Any modle that has the drive compaque HP

 

whatever.

 

It is a good idea to make a restore point now that you have the

 

drive working. The machine can be restored if the dive goes

 

down again.

 

James Black CSE

Beaming DATA Corp.

http://beamingdata.com

[Kain Bloodstone 0]

James, funny you should mention that.

 

The exact same thing already happened to me, and low and behold, the fix you printed was the one I already used to fix it.

 

I'm glad to know it wasn't just me