USB not recognized..... during printer install

I purchased a printer today for my laptop. During the installation it asked to insert the usb cable and I did and it said " USB device is not recognized". I have contacted the printer support and they are not in until Monday. I need help NOW......




Topic Options
#203405 - 10/04/09 12:30 AM USB not recognized..... during printer install
bparker Offline
stranger

Registered: 10/04/09
Posts: 1
I purchased a printer today for my laptop. During the installation it asked to insert the usb cable and I did and it said " USB device is not recognized". I have contacted the printer support and they are not in until Monday. I need help NOW.... if anyone has any suggestions or knows how i can fix this or IF I can fix it please let me know
Thanks

Top
Advertisement
#203413 - 10/04/09 11:23 AM Re: USB not recognized..... during printer install
danleff Offline
Carpal Tunnel

Registered: 08/30/02
Posts: 2869
Loc: Albany, NY
First, take a deep breath. This forum has multiple posts on this issue. Start with the basics...and give some basic information.

What version of Windows are you using?

What make and model printer are you using?

Did the printer cable come with the printer, or did you have to buy one for it?

If you can, try connecting the printer to a desktop computer, carefully following the installation instructions. Does it work?

If you get the same message, the cable could be faulty.

If it works, the issue may be with the USB ports on the laptop, or there is not enough power at the USB ports of the laptop to power and recognize the printer through Windows.

What is the make and model of the laptop?

Did you try the support faq in the printer site To troubleshoot the problem?

Sometimes the USB ports build up a static charge, or Windows gets confused if you use the same port to connect multiple devices. If nothing else seems to be the issue, try taking the battery out of the laptop - make sure that the AC power is not connected. Hold down the power button for 10 seconds, release it, then put the battery back in..and the AC power supply, then power up the lappy and try installing the printer again.

If still a no go, what does Windows device manager say?
_________________________
"I love it when a plan comes together." - Hannibal Smith

Top


Forums
Windows Support Forums
Everything New Technology
Legacy OS
Hardware
Software
Games
Networking
Customization & Tweaking
Security

Linux Support Forums
Everything Linux
Linux Hardware
Linux Software
Linux Games
Linux Networking
Linux Customization & Tweaking
Linux Security

Apple Support Forums
Everything Apple
Recent Topics
Carmageddon 2 weird
by Kuikie
Yesterday at 04:32 PM
Computer Repair Utility Kit
by gailerl
12/28/09 01:26 PM
x86 OS, RAM, & Virtual Machines
by Myke
12/22/09 08:16 PM
Ram Question
by JohnnyAshes
12/21/09 09:50 PM
NEWBIE needs help with REALTEK
by SerryJW
12/21/09 06:09 AM
Who's Online
0 Registered (), 168 Guests and 50 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
91418 Members
24 Forums
59338 Topics
189867 Posts

Max Online: 1079 @ 03/12/08 01:36 PM

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22