Rich text and plain text and HTML oh my

I use Office 2007 but am by no means an expert or even advanced user. I have a friend who uses Outlook 2007 for work and she has a format issue. She receives emails in plain text. When she gets the reply copied to her a lot of times the orig...




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#202558 - 09/11/09 03:44 PM Rich text and plain text and HTML oh my
mjwebb007 Offline
member

Registered: 12/08/04
Posts: 160
Loc: Durham, NC
I use Office 2007 but am by no means an expert or even advanced user. I have a friend who uses Outlook 2007 for work and she has a format issue. She receives emails in plain text. When she gets the reply copied to her a lot of times the original email shows up as rich text in the copied email, meaing the original email was actually rich text and for whatever reason she received it in plain text. As the original email goes out to several people and copied emails show up as rich text, the original email was obviously in rich text and this has to be an issue with how her computer/Outlook is viewing the emails. Any suggestions on how to fix this? I am sure it is just something within the options that is either enabled or disbaled but I can't seem to find the appropriate option. Thanks.
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"The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes up short again and again, because there is no effort without error or shortcoming, ...so that his place shall never be with those cold and timid souls who knew neither victory nor defeat."

President Theodore Roosevelt
Speech at the Sorbonne, Paris, April 23, 1910

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#202569 - 09/11/09 09:47 PM Re: Rich text and plain text and HTML oh my
danleff Online   content
Carpal Tunnel

Registered: 08/30/02
Posts: 2869
Loc: Albany, NY
Take a look at this article.

Does this seem to explain this issue?
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#202580 - 09/12/09 05:24 AM Re: Rich text and plain text and HTML oh my
mjwebb007 Offline
member

Registered: 12/08/04
Posts: 160
Loc: Durham, NC
I will see if she has this selected and tell her to deselect it. Thanks danleff, I knew somehow that I could count on you to answer this for me.
_________________________
"The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes up short again and again, because there is no effort without error or shortcoming, ...so that his place shall never be with those cold and timid souls who knew neither victory nor defeat."

President Theodore Roosevelt
Speech at the Sorbonne, Paris, April 23, 1910

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