Connect3D Ati Radeon x850 Pro 256mt startup problem

btw, this is my first post ever

I'm having serious trouble with my new connect3d radeon x850 pro. After installing the card and booting up my computer, my monitor
(Samsung SyncMaster 710T) gets no signal from the card, it just stays black. During startup I can see the "Analog" - "Digital" sign flashing in the corner of the monitor while the monitor is searching for the right signal from the card, but after about 10 seconds it just stops and turns completely black. I took the card back to the shop where I bought it for a mainentance check, but it worked 100 % fine on their test machine.

Personally I think it's a matter of compatibility problems with my motherboard (AsRock K7VT4A+). I updated my BIOS (1.20 -> 1.30) hoping that it would solve the problem, but no sugar.

Please share any ideas you might have, because the only thing I can come up with anymore is to buy a new motherboard, and spending money is never a good thing, at least for me Any help will be really appreciated!

Okay, so before installing the new card, you went through: Device Manager and removed your old card, right?

If you didn't. Windoze can be trying to boot with your old card still(yes, even XP has brainfarts), and it just isn't there. Try booting up in safe mode, removing the old drivers, then rebboting again, with the new card.

If you have to, reboot in safe mode, and install the drivers for the new card that way.

I guarantee you have a driver issue.

BTW, welcome to the forums.

Thanks for the reply!

The only problem is, that I can't see ANYTHING when booting - not even the very first messages during startup confirming IDE checks and processor speed and all that... dunno what to call them And my previous card was a radeon 9700 using the same catalyst drivers, so I doubt it's a driver issue. But thanks anyway

Can you get into the BIOS?

No, I can't ;( I can't see ANYTHING with the new card installed, not in any stage.

Same prob here, but it's a HIS X800GT. I noticed two tiny switches on the top of the card at the back beside the PCI connectors. something to do with that maybe?

please reply, or mail me at

krezeb@hotmail.com

thank you.

Is it a PCI Express card or an AGP card?
Does it need an extra power lead connecting? Some powerful cards need extra power for it to work correctly.

Make sure the correct slot is selected for graphics is enabled in BIOS setup eg PCI, AGP or PCI-Express.

I do know that most PCI-E cards require extra power (See most ATi Cards) directly from the Power Source.. Were there any extra cabels that came with the card that look like they could plug into the Power Source?

It could be that your Power Supply can't handle the whole comp, and doesn't supply the nessasary power to the 3D Card..
What size (in Watts) is your current Powersource?
What kind of processer?
RAM?
How many HD's?
Are there any Case Fans, and if there are, How Many?

I just upgraded to a AMD64 3500, and a PCI-E.. my old 350W power supply couldn't handle it. Bought a 420W, and runs fine.

If you can, borrow a larger Power Supply from a friend and plug it into your computer.

(x850 is a PCI-E Card)

Wrong Krezeb, X850's come in AGP as well, and they require power from your PSU. It is recommended to have over a 350W PSU, 400+ is best. I highly doubt it's a compatability problem between the card and your motherboard.

I'm having the same problem with my X850 Pro AGP.

mine is pcie. I had the same problem but with an ECS mobo. the way I fixed it was I hooked it up via VGA instead of dvi. I need to find an adapter that will allow me to give power to the card though (mine was bought used without it) anyone know what that hook up is called?

hi im new to those forums and yesterday i've just buyed my new ATI X850 Pro Agp card and for the same reason as the other... my screen is staying black when im connecting my monitor cable to the vga plug.

my mobo is a Soltek SL75FRN2-L and i have a 420watt powersuplie

my processor is a 2800+ XP and before buying my new card i had a GeForce FX5200 128mb AGP

please help me

DoublePost sorry.

got this prob too. would appreciate it if sumone suggest sumthing.i have tried the above...

It used to be that video cards could not share the same IRQ with certain other devices. Since XP now sets the IRQ, there is not much you can do except to re-install windows and doing so manually. In any respect, the "incompatibility" issue may be a question of IRQ sharing.
Nonetheless, since it seems that many are upgrading from a lower cost Nvidia card to an ATI, it is extremely important that all video drivers be removed from the system before putting in a new card. And, before putting in the new card selecting the Standard VGA driver from Microsoft as the default driver. You can use a program like Driver Cleaner to remove the Nvidia drivers in Safe Mode while still using your older video card.
After seating your new card, if the Standard VGA driver has been selected, you should at least be able to see the machine boot up on the screen. If you don't, try moving your sound card or ethernet card to a different slot.
If those things don't work, particularly since many of your devices are onboard, and this can get to be tedious, put back in the old card that works, and upgrade the BIOS and any new drivers for sound, etc., or look in the Hardware Device Manager to see if there are conflicts in memory or IRQ with other devices, delete those devices, exit, put in the new card and see if it can capture the IRQ or memory address that had been held by a conflicting device.

fixed it... the prob had sumthing to do with my jumpers...

I am having the same exact problem but with a radeon x800xl. Does anyone know what solution aguy is speaking of regarding the jumpers?

system:
msi k8n neo4
1 gig ram
radeon x800xl

I'm experiencing a similar problem...

I replaced my power supply (was a 300W now a 400W) and that has changed the problem...

Now when i let it sit long enough it does finally display... the BIOS... then it says "choose CPU speed" and offers me a choice... I choose 2000MHZ (mine) and save and exit, then it takes FOREVER to come back up, only to display the BIOS again with the same choice...

I know this isn't a power-supply issue because I plugged in my old card again and BOOM works instantly...

Specs:
Asus P4S333 motherboard running 512MB DDRAM and a 2.0GHz P4
ATI Radeon X850 Pro (AGP) 256MB
Creative Sound Blaster Live 5.1
DLINK 10/100Mb Ethernet card
SONY DRU 810A DVD+RW
80GB Maxtor HDD
floppy.
Using an HP f1905b flat panel LCD monitor.

Works PERFECT with my ATI GeForce4 Ti4600 card.
Won't get past the automatic BIOS "Choose your CPU speed" menu with the ATI Radeon X850 Pro (AGP) 256MB card.

ATI customer support (via email) suggested I replace the power supply. Now its saturday night and I can't contact them until monday...

ACK!

P.S.: I've tried moving around my pci cards to see if it was an IRQ conflict... it's not. Drivers and windows settings are irrelivant as it never gets that far. I've checked the charge in my motherboard's BIOS memory battery, its fine. I know the card works because the BIOS menu is displayed via the Radeon card. I know everything was connected right... except there is 2 places on the card to plug in something extra a 4 pin power cable slot and a smaller 4 pin slot that nothing my power-supply has will plug into...

Any suggestions?

-Tobei

Put your old card back in. Bring up windows. Go to Control Panel, Add/Remove programs, and Remove the nVidia drivers. Let it reboot, when it comes back up, it should be displaying 640x480 of 800x600. That should put it into VGA Standard mode. Windows should be nagging you that it has found new hardware and wants to install new drivers. Then, click the Start button and Turn off computer. Put your new card in and give that a try. It should boot through and come up with windows. If it gets that far, use the CD that came with the card to install your ATI drivers.

you know, I bought a X800GT yesterday and all i get is NOTHING on the screen too.
I have tried just about everything to get this to work now.
And all of the stuff that has been mentioned in this thread too.

I had the standard VGA mode running the show. Then i plugged the card back in and still nothing. No startup, nothing. Just a black screen.

I have decided to uninstall windows and reinstall it again, and then try to get the card working. I will let you know how that goes.

But like everyone else here... what is the solution????????

I think that there are two dvi outputs on that card. There is also a cable that will convert dvi to vga. Depending on the monitor, you can go straight from dvi output to dvi input on many flat screen monitors. The card can also power two monitors - one vga and the other dvi. What cord are you using and which of the outputs and inputs do you have connected up?

this one is a sapphire x800gt it has vga and dvi port. I have two LG L1950Ss.. both are vga but one is converted to the dvi port.

I had a bit of a look last night and from what i read, power isnt an issue. Anyway, I have a 600watt psu so it would be quite a "thing" if that was the problem...

So anyway, I uninstalled XP home edition and put a clean install of XP Professional on the computer but nothing there too.

It all still equates to a double dose of black-screen-itis (the worst kind).

So the server board that i am trying to get the radeon X800GT card to work on is a SE7525RP2 and has built in SVGA which is ATI RAGE XL.
I read on a different forum that perhaps i could disable the onboard svga through BIOS then restart the computer with the X800GT connected. Will this perhaps work?.. and also... I can't seem to access BIOS.. why?????

Anyway... can we get some more information on this 'jumper theory' that is higher up in this thread??

man i hope someone has a solution soon... its all enough to make a man EXPLOOOODDDEEEEEEE (not really)

(or is it?)

Generally, when your computer first boots up, you will see a message that to enter the Bios you can hit the Del button or the F9 button. There is generally enough of a delay to allow you to do this. Once in the Bios you can toggle the onboard graphic off.

Before you do that, you will want to go into windows first and remove the ATI drivers. Start button-Settings-Control Panel-Add/Remove Programs. After you have removed the drivers, you will usually be prompted to reboot the system. Go ahead and let it come into windows. Generally, when windows starts back up, it will choose Standard VGA either in 640x480 or 800x600. Then, close windows.

Watch your screen at startup using the onboard video to determine what button to press - it can be a number of buttons but the Del button seems to have become the most popular. Once you are clear as to the button that will let you into the Bios, power down the computer completely, install your new card, but do not change the cable connecting the monitor to the new card's output yet. Just install the card, turn the machine on, hit the button to allow you into the Bios. Look for the toggle that turns off the onboard video. Hit ESC and tell it Yes or 'Y' to write this change to Bios. When it does this, it will try to reboot, but turn the machine off. Change the cable running to the monitor to the new card's VGA output. Then, turn the machine back on.

On this system it says to press 'F2' for setup.. the problem is that pressing F2 doesnt do anything.
I can press it slow and sensually... or i can press it at a rate of 1000 clicks per second.. but still... no setup.
Just straight to windows...

I should have just become a farmer and grown potatoes...

anyway. thanks for the effort..
mind you, removing the ATI drivers seems virtually impossible to me.
I have uninstalled them about 30 times already and hey presto theyre back again!! probably some kind of zombie drivers.. although i thought they only got them in zulu nations. Oh well...

Still, after i uninstall the ATI drivers and reboot the screen goes to 800 x 600. So really, it's all good to go.. i just need to get into BIOS.
And even then... it may not work... but it is worth the try right?

would it help if i cursed my computer and spit on it?

i just bought a x850 pro agp last week and I am having the exact same problem. I'm upgrading from a Geforce FX5200 128mb agp card. when i boot up with the x850 i get the three beeps and a blank screen. some other websites say that the 3 beeps mean a video card error.

ATI's tech support (online tickets) was useless, they said to try it in another computer and return it if it doesnt work. I tried calling the tech support phone number and got a busy signal, not even a voice message system came up. thats some shitty service.

This cant be a driver issue since the computer never gets to windows. It has to be some kind of hardware compatibility, but i cant figure it out. I dont want to pay to ship it back and find out the card wasnt the problem.

I hope somebody figures this out.

Go to this page: http://www.soyousa.com/downloads/filedesc.php?id=2304 and see if you need a Bios upgrade. The card came out after your motherboard I believe and you may need to upgrade its Bios to support the card.

thanks for the reply. I do have the latest bios update, that was one of the first things i did. I also tried it in another computer and the same problem occurred. This was a brand new card from straight from ATI, i wonder how many defective cards they ship out. I'll prolly end up shipping it back, just gotta wait for tech support to respond.

Well, at least you know it is the Card. When I was mucking around looking at the specs of your machine, I found it interesting that the Soyo 865PE chipset did not have compatibility problems with ATI cards but the 875 did. Isn't that a slap in the face?

are you sure you aren't trying to plug an 8X agp card into an AGP 2.0 slot?? an 8X card will fit into the old AGP 2.0 slot but it won't work because 2.0 runs at 1.5 volts, not the .8 volts AGP 3.0 does which the x850 needs.

Originally posted by eric_fleming_74:


That mobo is AGP 3.0. BTW, the X850 also supports 1.5V, AGP is backwards compatible, to a point, that card won't work in a 2X slot(3.3V).

How did you uninstall the drivers? Via Device Manager, Add/Remove Programs or manually?

The correct way is via ADd/Remove Programs and uninstall 'ATI Display Drivers' from the program list.

If the computer does not boot up it is not a driver issue, its a problem with the hardware. my mother does support 8X agp as my geforce fx5200 is currently running at 8X. my friend works at ATI, he got me the card at half price . hes gonna talk to them and see if they know anything about the issue. Tech support says its prolly a hardware issue and i should exchange it for a new one. I havent seen anyone else respond with the status of their problem or how to fix it. I guess i gotta dish out more cash to ship it back and find out if it was actually the video card or compatibility problems. Either way i'll let you all know what happens but i prolly wont get the new card till next week.

hey again everyone.
I've had some people look into the problem with the black screen issue on my system and it turns out it is just a compatibility issue. So as far as this whole thing goes for me, I need to get a new card. So I'm going back to NVIDIA geforce.

To let you know, I tried everything and so did the technicians i left it with. We tried jumpers, bios upgrade/changes, driver updates, all kind of on-board/x800gt switcheroos and none of it worked in this particular case.

So, from this experience, I would just say that if you have tried the advice given on this forum (or any other forum) and still cant get the system to boot up then consider a different card.
The easiest way to find out if the card is compatible with your system or not is to check your motherboard, go to web pages that list the adapters and peripherals that are compatible with it.

Good luck to everyone with the problem!
Cheers

firstly, a big well done to sampson a supposedly "senior member" leading you all down a dark path that is windoze.

WRONG

no bios screen = hardware
unplug your hard drive and see if it boots, if it dos then listen to sampson, if it dosnt (and it wont) youll wanna read the rest of this post.

ok, cant remember all the questions completely but ill try to hit every note in one post.

first job. check for compatability issue with your specific bord and pcb number, as well as your bios and chipset. all of these can cause a vga failiure.
the basics of pc engineering teach that when using a confirmed working monitor, a vga error usually details a memory fault. this isnt the case since you all have working older cards and one person even had the card working in another board. so for most of you this will be a compatibility problem between you gfx and one of the listed items above.

also, there are two types of 12v rail connectors for gfx cards. one is a 4 pin much like the atx 2.0 plug. the second is 6 plugs with only 4 wired up.

the flat yellow connector your seeing is the "vivo" connector and has nothing to do with the basic functions of your card.

whilst fixing this problem i suggest unplugging anythin unneccesary.
ie. only mobo, cpu memory and gfx card are connected and powered.
im pretty sure all x800 series need the extra power connector. so do this. even if no plug was supplied you may still need it.

if removing all the extra stuff solves you problem, rejoice, and reconnect one by one to identify the part causing the problem.

now onto the jumpers.
if your bord is old enough to still be using these, you need to be memorising your motherboard book as this will give you clues as to where you have gone wrong.
as far as i know the only jumper on the back of an x8 series card is to select ntsc or pal for the composite output.

for those of you with dual dvi output, try a proper dvi monitor. even if you have to expliot a money back garuntee to do so.

everyone should check this one :
your gfx card has a default active head. be it dvi or vga. so try all connectors on the card as the default can be switched at any time. it is usually the one closest to the motherboard. but this isnt a definate rule.

if you have onboard vga, try sticking your plug on there and see if theres any life. it could just be a bios setting as mentioned before, again your motherboard book will tell you this.

and if youve got all the way down here and still having problems, id suggest:
A: contact your motherbord vendor for and exact list of tested and supported cards for their board.
B: bite the bullet and get a newer motherboard with a 915 chipset (if your on intel that is) as i have never seen issues with these.
if your using a via chipset, you need shooting. these are the most troublesome for compatability errors with ati cards.

bar having your hardware sat infront of me, i can do no more for you guys. so i hope this helped some of you, and your now enjoying the exccellence that is the x8 series

p.s. on the 915 chipset i have run an x300 an x800 gto an x850 pro vivo and am awaiting an x850xt but since its identical bar no severed pipelines and a few mhz to the 850 pro im not expecting any problems.
all have been used on two boards. gigabyte 81915g-mf and the foxxcon 915 p7ad

same problem with everyone else....

I bought an ATI Radeon X850 pro AGP 256mb graphics card from futureshop last month
was trying to replace the old nVIDIA GeForce FX5200 with this one

i cleaned up all the driver before installing the X850
after i put it in the AGP slot, reboot the computer
and then i just saw a black screen,
so i cant even adjust the BIOS
my monitor is like in standby mode or something

I'm using winXP SP1
400W adapter
my mobo is ASUS P4S800, with AGP 3.0, supports 8x
256mb ram...
no other PCI cards....so i think it cant be an IRQ problem....

is it incompatibility problem? or is it hardware problem?
please help!!!

its me again. i said i would respond when i got my new card. unfortunately after sending in the RMA a few weeks ago, ATI responded saying they were out of stock for the replacement and they didnt give a restock date. so im SOL until then.

good luck to the rest of you.

I have a similar problem. My Radeon x850 Pro AGP stopped outputting on DVI. I was getting the ATI "black screen of death" , my monitor would not find the signal. I am now hooked up to VGA. The weird thing is that it has been working with DVI since Dec 28/05. When I first hooked up to VGA, video was only on half the screen, and some partial panning was working. I changed the resolution to 1680 x 1050 for my widescreen Gateway FPD2185W (forgot the setting that the card had gone to) and have normal video on VGA. Restarted the computer and still have no DVI. This is a shared family computer and it is possible that someone did not do a proper shutdown and possibly corrupted the driver. I'll probably have to reinstall the drivers (again). Any ideas?

In another thread, pdcunni, it was found that the Gateway monitor was the problem not the card.

I just went through this problem. I tried booting up after installing my new X850 XT AGP and did not see a respsonse from the monitor, no BIOS info or anything.

Here are the things to look for:

1. Make sure your BIOS is up to date.
2. Check your power supply, make sure you are properly powering the card. Test with a different power supply if possible.
3. Make sure your BIOS is set to boot from the correct slot, AGP slot in my case.
4. Test with a different PC if possible. If the problem occurs on a second PC your card is bad and need to be repaired/replaced. If the card works fine on the new PC you have a mobo/BIOS issue.

If you can't even get to the BIOS screen, you definitely have a hardware or BIOS issue (This is obvious, I know).

I wound up buying a new motherboard from a place with a good return policy, the same problem occurred with the new board so I put the old mobo back in and returned the new mobo and got a replacement X850 XT card. The replacement X850 XT worked like a charm, it turns out the original ATI X850 XT was bad.

The mobo I'm using now is an old 478 socket with a VIA chipset and it works fine with the replacement ATI X850 XT AGP card. ATI seems to have a high defective percentage with this run of the X800 series cards.

good news for me and bad news for the rest of you. after waiting many weeks for my rma on the x850, my friend at ati told me that they werent going to restock any time soon so he canceled that order for me and replaced it with an all in wonder x800xt 256mb agp card. I got the card a few days later and it works perfectly fine, drivers installed smoothly with no issues. I really didnt need the tv tuner but now that i have a decent card i can finally start gaming again quake 4 runs smooth on high settings and battlefield2 looks great. FEAR still lags a bit but its a huge step up from my fx5200.

sorry to those still trying to figure this problem out, it looks as though ati is trying to filter out their agp cards so good luck getting another one. if its possible id reccomend returning it for a refund and going with nvidia.

good luck to the rest of you.

Ok ya I have the same problem as you guys. I have a p4s800d-e Deluxe Motherboard with 3ghz, 2gb ram,1 harddrive, 1dvd,1cd with a 400watt Power Supply.

I'm thinking the power supply isn't good for my X800 256 DDR3 AGP 8X. I think I need more juice so I bought a 600w and will let you know if it works.

I know its not the card because it was tested on 2 other pcs with no problems but for some reason my monitor does not want to kick in. I also pulled all the power wires connecting to any other hardware on my pc that does not need to boot (fans,cd,dvd) still nothing. Hopefully this 600w will solve my problem, because I don't want to go Nvidia.


OH, and no it is not my agp slot because i'm running my ATI 9800 AIW pro 128 right now.

Well i just sold the card and got a nvdia 7800 GS which worked the 2nd i put it in.