Compatible Support Forums: Problems with Logitech e3500/Skype

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Problems with Logitech e3500/Skype

#1 Jude

stranger

Group: Members
Posts: 1
Joined: 18-July 09

Posted 18 July 2009 - 08:51 AM

I have just downloaded Skype and pruchased my first videocam. On running a test session with my son we are both receiving badly pixelated video. We are both with the same ISP are running the latest version of Skype and both have a Logitech E3500.

I was told by the store I purcheased my E3500 that this could be a problem with my Broadband speed. I have had done a test and my speed is 212kbps. If this is correct how do I increase my Broadband speed.

Thanks

Jude

#2 danleff

Carpal Tunnel

Group: Moderators
Posts: 2902
Joined: 30-August 02

Posted 19 July 2009 - 09:54 AM

Finding what is the bottleneck depends on if the cause is with the computer hardware of the ISP. Did you check with your ISP's technical support web page, or call them to troubleshoot the problem? You did not mention what ISP that you are using.

"I love it when a plan comes together." - Hannibal Smith