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Logitech G9 Cursor problem help please


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#1 cancelbl

cancelbl

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Posted 21 October 2007 - 05:40 PM

I bought new G9 Logitech mouse, plugged to usb (mouse is plug&play) and i can use right and left buttons, scroll too but i cant move my cursor. Please help me, i uninstalled old software and installed new, but software (SetPoint) only give more options, not needed to use normal functions.
What can i do?

#2 A U S T I N

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Posted 05 November 2007 - 12:20 PM

Hi,
if this is an optical mouse please donít user it on glass or transparent surface .
Try it on the notebook and it should work fine.
Other buttons work, shows that the mouse is connected to the system properly.
Also check for drivers issue.
Try the mouse on another computer.
Otherwise replace the mouse.

best luck,
Austin



#3 Myke

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Posted 05 November 2007 - 08:25 PM

Another thing to make a note of when using an optical mouse is that your mouse pad should not have contrasting colors on it. The large difference in colors will cause the mouse coursor to jump around like crazy, which is wicked annoying.

As far as replacing your mouse, call up Logitech and explain to them your problem. It could be something as simple as a safety sticker still covering the optical light. If it cannot be solved, they should be able to replace it for you at no charge, considering it's brand new and probably a manufacturing issue.
I swear, troubleshooting is a science: the best discoveries are always on accident...




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