welcome screen contains no user icons

#1 dmrobins70

stranger

Group: Members
Posts: 3
Joined: 03-February 06

Posted 03 February 2006 - 07:57 AM

When we turned the computer on last night, the welcome screen contained no user icons. Does anyone have any suggestions? (windows XP Home)
thx,
Donna

#2 dmrobins70

stranger

Group: Members
Posts: 3
Joined: 03-February 06

Posted 04 February 2006 - 07:22 AM

Update, I tried the control-alt-delete twice, brought up the log in screen and none of our user accounts worked, guest did not work and administrator gave the message: You can not access this account due to account restrictions. HELP PLEASE!!

#3 Wilhelmus

old hand

Group: Members
Posts: 1032
Joined: 21-December 04
LocationFinland

Posted 04 February 2006 - 07:13 PM

To access Administrator account on Home XP, you'll need boot your computer to Safe Mode.

Check folder:
"C:\Documents and Settings\All Users\Application Data\Microsoft\User Account Pictures". There should be bitmaps named accountname.bmp, example if your account name is 'Donna', then there should .bmp named 'Donna.bmp'.

#4 dmrobins70

stranger

Group: Members
Posts: 3
Joined: 03-February 06

Posted 11 February 2006 - 05:59 AM

After booting in safe mode, I was taken to the same log in screen, tried administrator and received a message that said this account was restricted. None of the other accounts would work in safe mode either. Any other suggestions? Thank you, Donna