BSOD running XP

#1 lylewilson

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Posted 11 November 2005 - 08:05 AM

Everytime I boot up I get the BSOD and this message "STOP: 0x0000007E (0xC0000005,0X82B72A2D,0XF8A0D150,0XF8A0CE50)". I've used the Safe Mode to remove numerous viruses and Spyware, but that hasn't help. Anyone out there know how to re-install XP with out an installation CD? Dell didn't give us one when we bought their computer.
thanks

#2 Relic

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Posted 11 November 2005 - 09:24 AM

They must have at least given you a "recovery" CD, right?

#3 Sampson

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Posted 12 November 2005 - 12:51 AM

On many Dell's there is a special diagnostic mode when you hit F8. What this does is go through the hardware to see where the errors are found. Going to Dell's support page and looking under FAQ might help to see if they have changed the key sequence you push to bring up the diagnostic mode. Or, a call to their support, might save you a lot of time.

#4 Shakedown

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Posted 12 November 2005 - 05:37 AM

New Dell's come with a hidden partition that has the image on it. You can call them to get CD's but it may be at a cost.

From what is on the web this looks like a corrupt video driver or other driver, bad RAM, or a corrupt win32k.sys file.

This article may not be exactly what occurs, but the causes could carry over.
http://support.microsoft.com/?kbid=330182

Go back in Safe Mode and remove drivers for video.
If that doesn't work reseat your memory.
Lastly, replace the win32k.sys file in your system32 folder. This file was replaced by updates KB890859 and KB896424 (very recent http://www.microsoft...n/ms05-053.mspx).

Hope it helps.