Internet Connection problem after uninstall Norton antivirus 2003 manually! Help

#1 simon_sum

stranger

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Joined: 28-September 04

Posted 28 September 2004 - 02:24 AM

I have uninstalled Norton Antivirus manually and after I reboot the computer, my laptop cannot connect to the internet anymore and keep saying that it cannot renew the ip address. I have tried many things including uninstall and reinstall the network adapter and also tried to use winsock xpfix, but all don't help. All the connection is ok except the renewing of ip address. Can someone here is an expert on this? Please help.

#2 DS3Circuit

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Joined: 11-December 02

Posted 28 September 2004 - 06:42 AM

Check to see if your DHCP service is running. If not, try to start the service. If it is a dependency failure, read this article.

It is a known issue.

DHCP Client Initializes Improperly and Causes an Invalid IP Address
http://support.microsoft.com/default.aspx?scid=kb;en-us;812335

HTH

#3 stalcup

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Joined: 20-October 04

Posted 20 October 2004 - 06:21 PM

I had the exact same problem. Incredibly frustrating. I'll never use Norton products again. But to their credit, Norton did create a special uninstaller for this reason (I suppose).

Step 1: Install Norton 2003 to get your Internet working again.

Step 2: Uninstall with this:

ftp://ftp.symantec.com/misc/consumer/Rnav2003.exe

When you're done, I suggest getting the free version of AVG antivirus.

http://free.grisoft.com/freeweb.php/doc/2/

Tom