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Funky Problem with Win2000/Office 2000 Help Files.

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#1 joebrez



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Posted 26 March 2004 - 04:27 PM

Hey Guys,

I have run into one of the wierdest problems. In any Office 2000 application, Click on the Help file, and the Help Window pops up, only ALL Gray. I have read some problems with MSOHELP.exe, but I don't get any error messages or events in the log.

I have performed the following:
- Renamed/Replaced the MSO Help Files
- Reset usage data for Office
- Removed Office and Reinstalled (Including smoking the Directory)
- Reinstalled SP4
- Ran and installed ALL Windows Updates
- Re-installed IE 6.0 sp2

The next step is nuking the machine, and starting over with a new build.

Any Ideas?


#2 njoy



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Posted 25 August 2005 - 03:15 PM

I work in an IT Department and a user has come to me with this same problem.

Dell Latitude D600 laptop
Windows XP Professional (DELL OEM)
Windows XP Service Pack 2
Office 2000 Professional SR-1 (with SP2 and SP3)
Visio 2003 (classed as an Office 2003 installation)
Internet Explorer 6

I have tried looking in the Microsoft Knowledge Base but everything I have tried makes no difference. I have also repaired the installation.

If I type into the Office assistant search box (e.g. 'underline') I get some matches. If I select a match a help window appears but is blank (a light grey colour). I have the same result which ever version is being used (2000 or 2003).

Any help/suggestions would be very welcome as a reinstallation of the machine is "out of the question" to quote the user.


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