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Word causing computer to.. shut down?

#1 User is offline   jeff* 

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Posted 23 March 2003 - 10:15 AM

hah, my girlfriend is having a peculiar problem when she runs microsoft word (XP)

Her current system:

ECS K7S5A (revision II)
AthlonXP 1700
256 SDRAM
WinXP Home

Well, it seems that sometime during her computer usage (whenever word is running--whether it be infocus or even minimized) her computer will shut down (not a proper shut down, just a power off).

My friend's girlfriend has been having problems with her K7S5A and powering off as well.. maybe this is a common issue?

Has anyone else had this problem before?
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#2 User is offline   Jasbo 

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Posted 23 March 2003 - 10:47 AM

we had a similar problem at work with computers running completely different configurations. try disabling or deinstalling the office assistant.
no guarantees but it worked for us.
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#3 User is offline   CyberGenX 

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Posted 25 March 2003 - 12:10 AM

What watt power supply is that machine using?
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#4 User is offline   umikun 

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Posted 03 January 2004 - 02:35 AM

I used to have a problem just like that, but the source of the problem was the BIOS setup. I had enabled the computer to be turned on by pressing either any key or either mouse button, but my computer kept turning off without explanation. Finally, I went into my BIOS setup and disabled this feature, so that now only the power button in the front can turn the computer on or off. Problem solved! laugh
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#5 User is offline   AndyFair 

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Posted 03 January 2004 - 04:53 PM

Another thing to do is check the heatsink, and the thermal goo - some goos dry out over time and need replacing - it may be that the CPU is overheating and the mobo is shutting down to prevent damage. Check in the BIOS to see what the shutdown temp is.

Just a thought

Rgds
AndyF
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