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hangs on restart

#1 User is offline   gary2000 

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Posted 08 March 2003 - 07:08 PM

I have had this problem for a while but never addressed it.


My system is XP Pro SP1.
1800 AMD
A7V266-E KT266A Chipset
ASUS V7100 graphics card


If I select the restart option my computer will hang.


This is the error written to the system event viewer:
The device, \Device\Ide\IdePort1, did not respond within the timeout period.

Any suggestions would be welcome.
Or if someone has a workaround to enable the complete installation of Quickbooks, the program requires restart inorder to finish installing. No other options are given.
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#2 User is offline   gary2000 

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Posted 08 March 2003 - 08:39 PM

Device Manager\IDE ATA/ATAPI controllers\Properties\Driver\Driver Details

-Primary IDE Channel \Microsoft 5.1.2600(xpsp1.02082-1920)
\atapi.sys

-Secondary IDE Channel \Microsoft 5.1.2600(xpsp1.02082-1920)
\atapi.sys
\storprop.dll

-VIA Bus Master IDE Controllers \Microsoft 5.1.2600(xpsp1.02082-1920))
\atapi.sys
\pciidex.sys
\viaide.sys
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