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Corrupted Word

#1 User is offline   teenguy 

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Posted 09 July 2002 - 05:19 PM

I am experiencing an annoying problem, and am looking for clues and suggestions. I'm using Word 97 on Windows NT. Sometimes when I try to open a document, I get an error message:

"Word cannot open this document template (D:\PROGRAM FILES\...\STARTUP\WWEBVB.DOT)".

I click on OK, then I get this message:

"Word cannot open the existing "|_| "

(The last part of the above is a crude email rendition of the box character.) What the heck does that mean?

I've tried renaming the Normal.dot file but still no use.


Anyone can help me here....
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#2 User is offline   Sampson 

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Posted 10 July 2002 - 05:27 AM

Look at this possibility from Microsoft: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q189439
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#3 User is offline   netizens 

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Posted 10 July 2002 - 03:32 PM

TRY REINSTALLING THE OFFICE 97 AGAIN. IF PROBLEM PERSISTS, CHANGE THE OFFICE 97 CD. TRY INSTALLING OFFICE 2000 THIS WILL SOLVE UR PROBLEM.
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