[diis]

I work in a technical support department for a company who takes email support questions. Very often, I request a customer's msinfo32 file to try and troubleshoot any problems they might be having. Most of us here use Windows 2000 pro, because we find it to be very convienent to use an operating system that will not work with any of our products . The problem is that most of our customers use Windows 98, and we have to shift computers to view them. I am tired of doing this because I am pretty lazy when it comes to moving my IT trained ***. Any ideas on how to view Windows 98 msinfo files from Windows 2000 Pro?

-Jason

[DosFreak]

??
Can't you just expore 'em to .txt?

Also how big is your organization? It may be bette to get SMS.

[diis]

I thought of this, but the problem there is that Windows 2000 can't export the Windows 98 file from the msinfo tool. The customer could, but we have enough problems getting the (usually) ignorant customers to create the msinfo file to begin with. Having it exported to .txt would probably be more trouble than it's worth. I was hoping there might be a command line parameter or possibly a third party program that might do it for us.

Our org. is not very big, 5 people servicing about 200-300 unique customers/day. But we only need the system info from maybe 30% of these.